SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Housewares of Beverly Hills (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Solid RGB light. Remember, this is significantly less cost than others in on the market so it’s not going to be top of the list quality, yet it is a very good light for the price point.
Excellent product but I did not notice that there are 2 sizes and ordered the little
beautiful
fantastic! Sturdy metal legs, you have to screw them into the base, looks well made, i hope it will last for long time!
smart app control , easy use
Excellent product. Well shipped. Thank you!!
Shipping fast, good, working well and very good Ducktem! Sseller and product recommendation Shipping fast, good, working well and very good Ducktem! Sseller and product recommendation Shipping fast, good, working well and very good Ducktem! Sseller and product recommendation
Gorgeous lamps! The quality is excellent, the only unpleasant moment in one of the lamps at the bottom was filled with glue and made it difficult to insert a nail for attaching the lamp legs! And so, just a miracle, it shines perfectly, the remotes work properly, the lamps themselves also work properly!
Arrived in a week well boxed, it works well, has many different colours and effects functions. It also works with Alexa. I'm happy and I recommend it
Run don’t walk to buy this light! You can sync it with your music and it’s such a cool feature. Club in my house lol
Super lamp. Beautiful colors of light, lots of functions-flowing, colorful, white, bright, dark, responds to music. I recommend, worth the purchase.
They arrived in good condition and are very easy to put together. They are a little more. Fragile than what can be appreciated in the photo and simpler but they fulfill their purpose and my son liked them. They are totally plastic but they achieve the task
I found it a bit instable, the bar turns crooked.. But I thought it was beautiful and with a lot of effects really cool. Large control.
Actually perfect
Very nice, great success !
The Luminaire works perfectly! What bothered me was the structure that is plastic and in the Assembly, very difficult to leave acceptably straight. For the price is 5 stars
Very good product, easy to install. A little shit to put the plastic back in place. The designer can improve manual user. Otherwise any functionality is fine. I recommend.
great device! not very stable on a floor but it's Ok - not falling. there is no requirements for usb current!
Great product, I erred in the purchase because I wanted a WiFi integrated to Tuya, to be able to use with Alexa, but this version is Bluetooth. I put an adapter to be able to at least turn on and off by voice command
The baton is pretty, but I thought it was thin. In fact he's pretty thick. Anyway, I liked
verified purchase
I bought two corner lights in the front and back of the Suidhome store, one 40CM and the other 150CM. Their packaging is perfect and well protected. Their commonality is that they are both controlled by smartphone apps, and they are all RGBIC colors. The 40CM light tube is smaller than the 150CM light tube, but its detailed design is exquisite, easy to install, and stable. The 150CM light tube is large, high, beautiful in color, of great quality, and easy to install
Excellent Product, looks great, the order arrived fast
My order arrived in full, in perfect condition and ahead of time
Really nice! I recommend.
For the invested money - okay. The assembly is not that stable as it looks and you need to be very careful assemblying it
It’s good quality, but I should’ve bought the bigger size
Perfect Good Product Fast delivery Thank You
A little on the flimsy side with where the long pipes go together, but when it’s built and lit it looks good. Ordering a few more now that I see how they look.
The product is as described. Gives a cool charm in the environment, however, I just didn't give 5 stars because the part I scored and put the screws was I who made the punctions. That is, I had to make the punctions to put the screws that in the end were some that I already had here at home, because if I did not do that the base would be loose. And speaking of base, she's a little big and maybe she'll bother you. If you have problems with this, try to see an option that sells rounded bases. For me the luminaire is much better facing forward and without the "protection", only the power wire is also turned forward as shown in the photo. Another point is that you need a USB input or a charge to turn on the luminaire, here I leave mine on the modem since I never turn it off. Even with all the points I mentioned, I plan in the future to buy another one like and in the same store.
Be very careful when putting it together, it's very straight forward just takes a bit of time to get it right, overall the light is very cool.
Very good, easy assembly and many options on the remote, not to mention that it has one that accompanies the sound of the environment. Was worth it.